Our staff spotlight series allows our clients and friends to learn a little more about the people at VCA SFVS. This week we feature Terry, lead customer service representative at our hospital.
Name: Terry Green
Your position/title: Lead customer service rep
When did you join VCA SFVS? April 2013
Favorite part of your job? Meeting all the special animals and clients
Tell us a little bit about yourself: I grew up in the Southeast Coastal Region of Florida. I lived in the mountains of Western North Carolina and Upstate New York before moving to San Francisco.
I have a B.S. in psychology from Florida State University, and worked as a social worker for people living with AIDS for almost 10 years. Then, I owned an antique store and art gallery for about eight years.
I have always had animal companions, ranging from mice, gerbils, hamsters, ferrets and fish, to cats and dogs. I have been working with rescues/shelters for almost 20 years now, from volunteer to board member to shelter director. I began working with vet clinics about four years ago, and was very excited to come on board with VCA SFVS, as I find specialty medicine really interesting.
What does your work day entail? Working directly with clients to check in and out. Answering lots of phone calls. Rooming patients. Creating charts and making sure all records are here. Balancing the daily books and making deposits.
Any animal companions of your own? I have two dogs, both Pembroke Welsh Corgis. The boy is 10 years old and his name is Dugan. The girl is 11 years old and her name is Teco. I also have two cats. The female is 14 years old and her name is Luna. The boy is 17 years old and his name is Arlo.
What do you enjoy doing outside work? I spend a lot of time exploring the city with my husband, Marco. We love to go to parks and the beach with the dogs. I love to see movies. I also enjoy volunteering to give back to the community.
What are you currently reading? Journey of Souls
What’s in your music rotation right now? Sarah McLachlan, Natalie Merchant, Eva Cassidy, Sara Brightman and Amy Winehouse
Favorite TV shows? Six Feet Under and The Newsroom